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FAQ

Q: What is your turn around time?
A: We typically like to have a full week on most orders. Large orders may take up to 10 days. We appreciate as much time as possible. We can also handle faster requests, but may charge a rush fee.

Q: If my order is small and/or simple, why do you need to charge a rush fee?
A: Our day, as well as our upcoming week, is already filled with orders. When we add to these already full days we have to adjust for the cost of overtime. We typically do not have the option of finishing orders that may be bumped by your rush job.

Q: What kind of format is best for logos?
A: The best format for engraving is EPS, but we can work with BMP, JPEG, GIF, AI, PDF, TIFF, and DXF. Grabbing images from a website, no matter how good it looks, or scanning in something off of a letter head or business card offers poor images and may not be suitable.

Q: Do you charge set up fees?
A: Generally no. In some instances we work with some suppliers who charge us a set up fee. In those cases we may pass the cost onto the customer, but we try our best not to charge fees.

Q: Do you have minimum shop charges?
A: Yes. We have a minimum order fee of $25 -or- if you have spent at least $100 over the previous 12 months than the shop minimum is waived. The minimum shop fee for printing and signs is $50 -or- $250 per year.

Q: I don't see what I am looking for on your site, but I found something on another site, can you get that same item?
A: Normally, yes. In some instances, some products are only sold by certain retailers. This is not the norm, for all trophy and engraving shops purchase from the same suppliers.

Q: Do you do custom work?
A: Yes. Most of our work is custom. For example, if you want to provide a retirement gift for an officer, we can take the badge, nametag, medals, and just about anything else, and design a nice retirement award.

Q: Will you engrave on items I bring in?
A: Yes, we will engrave on your products. We keep the pricing basic, by charging $10 per engraving and location. So if you have a knife and want to engrave on both sides of the blade and on the handle, the cost would be $30.00.

Q: Can you engrave on irregular shaped items or bowls?
A: Yes, we have many pieces of machinery in order to engrave on almost any type of product.

Q: Can I trust my engraving needs with Saymore Trophy?
A: Absolutely. Not only do we provide engraving services to our customers, but we also provide engravering services for many jewelry stores and other trophy and engraving shops. We have been in business for over 50 years and we are well known in the engraving industry.

Q: Your name is Saymore Trophy, but do you do other things besides trophies?
A:Yes, we provide many types of products and services, including awards, glass engraving, printed awards, signage, banners, rubber stamps, gift ware, and much more.

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